Occupancy Specialist - Downtown Sacramento (3 months)

Full Time | On-Site

$24 - $27/hr

The Occupancy Specialist is responsible for managing the occupancy process for a 198-unit senior apartment community, ensuring compliance with HUD and Low-Income Housing Tax Credit (LIHTC) program regulations.

This role involves maintaining accurate tenant records, overseeing certifications, and providing excellent customer service to residents. Success in this position requires a keen eye for detail, a strong understanding of compliance requirements, and a commitment to fostering a welcoming and well-functioning community.

Key Responsibilities:
Occupancy Management:
* Move-Ins, Move-Outs, and Recertifications: Process all move-in, move-out, annual, and interim certifications with strict adherence to HUD and LIHTC program requirements.
* Waiting List Management: Maintain an accurate and up-to-date waiting list for prospective residents, ensuring compliance with fair housing regulations.
* Resident Interviews: Schedule and conduct monthly interviews with residents to collect and verify required documentation for certifications and recertifications.
* Deadlines and Timeliness: Ensure all occupancy-related tasks are completed on schedule and comply with program standards.

Regulatory Compliance:
* Tenant File Maintenance: Maintain confidential tenant files in accordance with HUD and LIHTC program standards, ensuring readiness for audits.
* Claims and Documentation: Submit special claims as necessary and process background checks, credit reports, and other documentation for new applicants.
* EIV Report Management: Run monthly Enterprise Income Verification (EIV) reports to ensure compliance with HUD requirements and maintain EIV binders for audits.
* Audit Preparation and Resolution: Assist in preparing for Management and Occupancy Reviews (MOR) and resolving findings promptly to maintain compliance.

Customer Service and Resident Relations:
* Tenant Communication: Provide exceptional customer service by addressing resident inquiries, concerns, and needs professionally and efficiently.
* Community Relations: Foster a supportive and welcoming environment for a diverse senior population, collaborating with the property management team to enhance the resident experience.

Qualifications:
Education and Experience:
* Proven experience and in-depth knowledge of HUD and LIHTC program regulations.
* Occupancy Specialist and Tax Credit Specialist certifications are preferred.
* Experience using occupancy management software, particularly OneSite, is strongly preferred.

Skills and Abilities:
* Organizational Skills: Exceptional attention to detail with the ability to manage multiple priorities effectively.
* Communication: Strong verbal and written communication skills.
* Confidentiality: Ability to handle sensitive and confidential information in compliance with all relevant regulations.
* Customer Service: Strong interpersonal skills with the ability to provide excellent service to a diverse senior population.
* Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and occupancy management software.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.